Name three behaviors of servant leadership and their cultural impact.

• A. Listening, empathy, stewardship; fosters trust, collaboration, and ethical norms within the organization.
• B. Command and control; fosters obedience.
• C. Aggressive competition; fosters performance pressure.
• D. Indifference to employee development; fosters autonomy.

Answer: (A)

The main idea here is how servant leadership behaviors shape organizational culture. Three core behaviors are listening, empathy, and stewardship.

Listening involves actively hearing others, inviting input, and validating concerns. Empathy means understanding and sharing others’ perspectives and feelings. Stewardship is about taking responsibility for the well-being of people and the organization, prioritizing service over self-interest, and developing others.

These behaviors create a culture of trust because people feel heard and cared for. They foster collaboration since teams operate in a safe environment where ideas are welcomed. They also reinforce ethical norms, as leaders model service, accountability, and consideration for stakeholders. This combination strengthens commitment, learning, and ethical behavior across the organization.

The other patterns describe more command-and-control, competitive, or indifferent approaches that tend to short-circuit trust and development, which is why they don’t align with servant leadership’s impact on culture.