What is the second step in the process?

• A. Define the problem
• B. Choose a decision
• C. Plan for implementation
• D. Gather information

Answer: (D)

In a structured decision‑making process, the second move after recognizing a problem or need is to gather information. This step brings in facts, data, stakeholder perspectives, constraints, risks, and opportunities. Having this information helps you articulate the problem more clearly and creates a solid foundation for generating viable options. It also highlights what you still need to know before moving forward. Planning for implementation and selecting a course of action come after you’ve built this information base, while skipping it can lead to defining the problem inaccurately or missing important factors. So gathering information as the next step ensures your decisions are grounded in reality rather than guesswork.