Which form of communication uses technology such as emails, text messages, and collaboration software?

• A. Formal Communication
• B. Computer-based or Digital Communication
• C. Informal Communication
• D. Written Communication

Answer: (B)

This item is about the medium used to send messages. Emails, text messages, and collaboration software depend on computer networks and software, so they fall under digital or computer-based communication. It’s about using technology to convey messages, not just whether a message is written or the tone of the message. Written communication can be on paper or digitally, and formal vs informal describes tone and structure rather than the medium. Because the examples specifically rely on digital tools, digital (computer-based) communication is the best fit.