Which outcome is supported by knowledge management in sustaining culture?

• A. Increases silos
• B. Reduces knowledge sharing
• C. Cross-functional learning
• D. Discourages tacit knowledge

Answer: (C)

Knowledge management accelerates learning by making knowledge available across the organization. When information and best practices are accessible beyond a single team, people from different functions can learn from each other, see how their work connects, and adopt shared methods and standards. This cross-functional learning helps embed and sustain culture because it spreads the organization’s norms, language, and ways of working, so everyone aligns with the same values and practices. In contrast, options that imply more silos, reduced sharing, or discouraging tacit knowledge run counter to what KM aims to achieve. Tacit knowledge—the know-how people gain from experience—often fuels culture, and KM supports capturing and transferring it through collaboration and communities of practice, not suppressing it.