Which term describes written communication such as letters and memos?

• A. Formal Communication
• B. Informal Communication
• C. Written Communication
• D. Oral Communication

Answer: (C)

This item tests recognizing communication by medium, specifically identifying messages produced in written form. Written communication describes messages that are created and transmitted as text, such as letters, memos, emails, and reports. Because letters and memos are written documents, they fall under written communication, not spoken.

The other terms describe tone or channel rather than the medium. Formal and informal refer to style and level of formality, which can apply to both written and oral messages. Oral communication, in contrast, is spoken aloud. So the phrase that best fits “written communication such as letters and memos” is written communication.